What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our company has upgraded the package from free to premium and it is not registering

    Asked by Luxurybrands on June 07, 2012 at 02:57 AM


    We upgraded our package a week ago and it has not registered the change from free to premium. We are running out of entries fast. Could you please help. 

    Kind regards

    Page URL:

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    Answered by ItalyTech on June 07, 2012 at 03:05 AM

    Hi, can you indicate us Date, payment method and email address used during payment ?


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    JotForm Support

    Answered by idarktech on June 07, 2012 at 03:16 AM



    I have now upgraded your account to Premium. Kindly relogin to your account to see an increase of your quota limits. Thanks for using JotForm!

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    Answered by Luxurybrands on June 07, 2012 at 03:17 AM

    Thank you idarktech, We love using your service and thank you for the thorough response.