What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    New Autoresponse email after editing a hidden field not working?

    Asked by Ryan on February 01, 2017 at 03:30 PM

    I've set up a autoresponse that is suppose to send an email to the email address of the person who submitted the form based on a conditional setting of a hidden field, after that field is equal to "Approved". Unfortunately it does not send another email?

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    JotForm Support

    Answered by BJoanna on February 01, 2017 at 03:43 PM

    Are you having issue with this form http://www.jotform.us/form/70294917761161? Based on email logs I saw that you are editing your submissions. If I understood you correctly Autoresponder emails are not sent when you edit your submissions. I have inspected Autoresponder setting of your form and I saw that Send on Edit option is set to No. Because of that Autoresponder email was not sent.

    To resolve your issue set Send on Edit option to Yes.

    Hope this will help. Let us know if you need further assistance.