New Autoresponse email after editing a hidden field not working?

  • Ryan
    Asked on February 1, 2017 at 3:30 PM

    I've set up a autoresponse that is suppose to send an email to the email address of the person who submitted the form based on a conditional setting of a hidden field, after that field is equal to "Approved". Unfortunately it does not send another email?

  • BJoanna
    Replied on February 1, 2017 at 3:43 PM

    Are you having issue with this form http://www.jotform.us/form/70294917761161? Based on email logs I saw that you are editing your submissions. If I understood you correctly Autoresponder emails are not sent when you edit your submissions. I have inspected Autoresponder setting of your form and I saw that Send on Edit option is set to No. Because of that Autoresponder email was not sent.

    New Autoresponse email after editing a hidden field not working? Image 1 Screenshot 20

    To resolve your issue set Send on Edit option to Yes.

    Hope this will help. Let us know if you need further assistance.