Broken link on uploaded files. Files download correctly from "Download All Uploads" button.

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    ASP1889
    Asked on February 02, 2017 at 06:59 PM

    Hi, some of our form submissions with file uploads are giving us 404 errors when we click on the file link in the View Submissions panel. Here is an example of one of the errors:

    404 Not Found : /jufs/ASP1889/53405416700143/331276290760434621/wilson_muhlmann.pdf

    If I choose to Download All Uploads, then I can get the pdf, but this is not as convenient as clicking on the link. Can this be fixed? Let me know if I need to provide the error messages for all the files we can't download. Thanks.

     

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    ashwin_d
    Answered on February 02, 2017 at 10:40 PM

    Hello ASP1889,

    I'm sorry for the trouble caused to you. 

    It seems when the form was submitted, this file was not uploaded successfully. I also tried to recover this file but was not successful. 

    This is strange that when you download all uploads, you get this PDF file downloaded but unable to download this directly. Can you please confirm if you were actually able to download this file successfully when you downloaded all uploads, I will accordingly report this to our backend team.

    We will wait for your response.

    Thank you!

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    ASP1889
    Answered on February 03, 2017 at 01:04 PM

    Yes, I can confirm that I was able to successfully download and open the file when using the "Download all Uploads" option.

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    AIDAN
    Answered on February 03, 2017 at 02:27 PM

    Hi,

    Thanks to the confirmation that you kindly provided, in reply to my colleague, I am escalating this ticket to our backend team (as ashwin_d mentioned in his previous reply).

    You will be notified of any action they take, via this ticket. Thank you.

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    uygar
    Answered on February 07, 2017 at 02:35 AM

    Hi,

    I could reach and download your file under https://support.jotform.com/submissions/53405416700143 page. File address is https://www.jotform.com/uploads/ASP1889/53405416700143/361373331120433604/Muhlmann2017.pdf

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    ASP1889
    Answered on February 07, 2017 at 01:19 PM

    Uygar, that is not the file we are having trouble with. The file we are having trouble with is wilson_muhlmann.pdf

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    ashwin_d
    Answered on February 07, 2017 at 01:38 PM

    Hello,

    Thank you for sharing the additional information. It seems the file which you are unable to download is:  https://files.jotform.com/jufs/ASP1889/53405416700143/331276290760434621/wilson_muhlmann.pdf?md5=zyuqD9VBF6fN11XjjWbGJA&expires=1486492523

    Your message has reached my colleague @uygar. 

    Thank you!

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    uygar
    Answered on February 09, 2017 at 06:32 AM

    Hi, 

    We couldn't recover your file. It seems when the form was submitted, this file was not uploaded successfully. Sorry for the inconvenience.