What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Drop down menus not working on mobile android internet

    Asked by bens3leagues on February 02, 2017 at 08:39 PM

    Hi there I have a Samsung galaxy with Android and when I go to the phone's internet and to a form on it I can't get the drop down menu choices on the forms to pull up. That's not good. I tested it on another internet browser I have that I sometimes use that allows for Adobe Flash (which I don't know if the built in browser allows it) and it worked.

    Please let me know what you're doing to fix this issue as it's important since a lot of people can't fill out my forms from their phones if this isn't working!

    Thanks

    Page URL:
    http://www.s3leagues.com/sunday-glow-bowling-league-at-waveland-bowl-s<br/>eason2-register-now.html

  • Profile Image
    JotForm Support

    Answered by jonathan on February 02, 2017 at 11:41 PM

    I test the published form https://www.jotform.us/form/62515776886169   in your website using S7 browser, but so far I could not reproduced the issue you described. The Dropdown field on the form were working as intended.

    Here is the video of my test.

    It is possible the glitch was temporary only. Can you please try again.

    If the issue persist on the same browser, please test also using a different device and browser (use Chrome or Firefox also)

    Let us know if issue remains.