What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to remove forms in My Forms list Folders

    Asked by salesoperations on February 02, 2017 at 09:01 PM

    I can no longer remove any of the folder tags from any forms.  I used to be able to click on the "X" of the folder name to remove a folder tag but it doesn't work and if there are 2 folder tags, when trying to remove one tag, it duplicates the second folder every time I click.  

  • Profile Image
    JotForm Support

    Answered by jonathan on February 03, 2017 at 12:14 AM

    I was able to see the problem also when I checked on the My Forms list. I could not remove the form in Folder name by clicking the 'x' icon.

     

    The workaround that you do is like this...

     

    #5

    Click on the APPLY button while the Folder name was unchecked. This will save the option and will remove the forms within the folders.

    Let us know if this did not work for you.

     

     

     

     

  • Profile Image

    Answered by salesoperations on February 06, 2017 at 01:45 PM
    The fix outlined below is not working. The folder name still appears on the form even after unchecking the folder and clicking on APPLY.
    Louise Mickelson | SANMAR
    Projects, Communications & Operations Supervisor | Sales Operations
    22833 SE Black Nugget Road, Suite 130
    Issaquah, WA 98029
    Direct 206-727-6438 | Fax 206-727-3312
    This message is for the sole use of the intended recipient and may contain confidential information. Any unauthorized use or disclosure is prohibited. If you are not the intended recipient, please delete immediately.
    ...
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 06, 2017 at 02:50 PM

    When you do this the page will not be reloaded nor the folder refreshed, could you please try reloading the page after you un-check a form from a folder? 

    This should work as per my tests. Also, if the problem persists, please let us know which forms are you trying to remove from which folder, we will be glad to test directly on your end in order to find if this is an isolated issue with your account.