Why I am getting "Form not found" Error?

  • Scar7752
    Asked on February 2, 2017 at 10:40 PM

    Whenever I try to view any of my forms on my account, before or after the 4.0 update, I get a "Form not found" error. Is there an issue with my account or just a bug in the system?

    Jotform Thread 1055518 Screenshot
  • Scar7752
    Replied on February 3, 2017 at 1:04 AM

    I'm researching other answers, is it because of something I added in my latest form that disabled my account, or is it something else that's the matter?

  • candy
    Replied on February 3, 2017 at 2:21 AM

    Hello,

     

    I have checked your account and I have seen that your account has been auto-suspended due to phishing as you have requested Reddit username information from users as the following screenshot:

     

    Why I am getting Form not found Error? Image 1 Screenshot 20

     

    This situation violated our Term Of Use. You are not allowed to receive login information in your account. So, your account has been suspended and your forms become unreachable. It is not related to version JotForm 4.0.

     

     

    I had to delete this forbidden field from your form and re-activated your account again.

     

    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 

     

    Thank you for your understanding.