What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I am getting "Form not found" Error?

    Asked by Scar7752 on February 02, 2017 at 10:40 PM

    Whenever I try to view any of my forms on my account, before or after the 4.0 update, I get a "Form not found" error. Is there an issue with my account or just a bug in the system?

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    Answered by Scar7752 on February 03, 2017 at 01:04 AM

    I'm researching other answers, is it because of something I added in my latest form that disabled my account, or is it something else that's the matter?

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    JotForm Support

    Answered by candy on February 03, 2017 at 02:21 AM



    I have checked your account and I have seen that your account has been auto-suspended due to phishing as you have requested Reddit username information from users as the following screenshot:



    This situation violated our Term Of Use. You are not allowed to receive login information in your account. So, your account has been suspended and your forms become unreachable. It is not related to version JotForm 4.0.



    I had to delete this forbidden field from your form and re-activated your account again.


    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 


    Thank you for your understanding.