Why I am getting "Form not found" Error?

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    Asked on February 02, 2017 at 10:40 PM

    Whenever I try to view any of my forms on my account, before or after the 4.0 update, I get a "Form not found" error. Is there an issue with my account or just a bug in the system?

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    Answered on February 03, 2017 at 01:04 AM

    I'm researching other answers, is it because of something I added in my latest form that disabled my account, or is it something else that's the matter?

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    Answered on February 03, 2017 at 02:21 AM



    I have checked your account and I have seen that your account has been auto-suspended due to phishing as you have requested Reddit username information from users as the following screenshot:



    This situation violated our Term Of Use. You are not allowed to receive login information in your account. So, your account has been suspended and your forms become unreachable. It is not related to version JotForm 4.0.



    I had to delete this forbidden field from your form and re-activated your account again.


    Please check our Terms of Use (as you can find it at the following link) in order to avoid this kind of suspicious activities in your account not to be suspended again: https://www.jotform.com/help/8-Terms-of-Use 


    Thank you for your understanding.