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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot Submit Form Error: Failed to set exception option.

    Asked by Asif on February 02, 2017 at 11:04 PM
    I just ran into the same error please let me know what to do to fix this problem
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    JotForm Support

    Answered by ashwin_d on February 02, 2017 at 11:09 PM

    Hello Asif,

    With which form you are having this issue with?

    What is you JotForm account username or the email address you have used in your account profile? I am unable to find any details with your email address asif_sheikh@live.com. Please let us know any of your form ID / form URL or web page URL where you have embedded your form and we will take a look.

    We will wait for your response.

    Thank you!

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    Answered by Asif on February 03, 2017 at 08:45 AM
    Safety incident reports
    My username is Asifssheikh
    Asif_Sheikh@mohawkind.com
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by candy on February 03, 2017 at 10:09 AM

    Dear Asif,

    I've tested your form named "Mohawk Safety Incident Report" and I have submitted the form successfully as you can see the screenshot below:

    All in all, I could not produce any problem regarding your form. The issue seems to be solved.

    Did you embed your form into a website? If so, please give us the website URL in order to let us investigate the issue further.

    Please test again. 

    Thanks in advance.

  • Profile Image

    Answered by Asif on February 03, 2017 at 10:45 AM
    I only had one instance of this era one of the site reported but if I get anymore I will definitely let you know thanks for your help
    I have another question are used doku wiki, please let me know if I can embed forms into wiki platform
    Sent from my iPhone

    ...
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    JotForm Support

    Answered by ashwin_d on February 03, 2017 at 12:05 PM

    Hello Asif,

    Do get back to us if the issue persists and we will take a look.

    I have moved your second question to a new thread so that we can address it separately. You will be answered in the following: https://www.jotform.com/answers/1056073

    Thank you!