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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have upgraded to version 4 but whenever I go into my forms it takes me back to version 3

    Asked by FionaJohnston on February 03, 2017 at 04:21 AM

    Good Morning,


    I have upgraded to version 4 but whenever I go into my forms it takes me back to version 3. Is there some setting I have missed or is this being worked on at the moment?



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    JotForm Support

    Answered by Jim_R on February 03, 2017 at 04:36 AM

    Hi again, just follow the screenshot below and ensure that Version 4 is the one selected:

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    Answered by TopdeckTNA on February 03, 2017 at 07:56 AM

    Hi Jim_R


    Yeah I have selected version 4 and this keeps occurring. I have tried logging in and out again, each time it say I am on version 4 but as soon as I  edit forms it returns to version 3.



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    Answered by Boris on February 03, 2017 at 08:52 AM

    This happens because you seem to be a sub-user of another account.

    The primary account that actually owns those forms looks to still be set to version 3, which is why as you try to edit their forms, you are navigated to their forms inside Form Builder version 3.

    You can open a form of your primary account inside version 4 by manually changing the link that your browser loads. For example, if the URL your browser loads is this:


    You can change it into this, and load the form in V4:


    To show a practical example, here is the link to your last edited form in V3:


    And here is its link in V4:


    Please let us know should you need further assistance. Thank you.