need to cancel my subscription

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    berkshirevisitors
    Asked on June 08, 2012 at 11:24 AM

    I am trying to cancel my subscription and it keeps throwing me over to pilmus site. I do not know my username or password on this site and when i enter my email under forgot password it says it is invalid which it CAN'T be because pilmus sends me my receipt there.

    HELP!!!!!

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    jeanettebmz
    Answered on June 08, 2012 at 01:05 PM

    Hi!

    if you don't remember your Plimus username (originally sent on an email from Plimus) which only contains numbers

    Here I leave you the steps to retrieve it:

    1. Go to the your Jotform account settings,

     

    2. then click the Cancel button

    3.  You will get redirected to Plimus.  Copy your Plimus' username

     

    If you don't rember your password, you can reset you Plimus password by entering your email address (registered in Plimus, ussually same as the one in Jotform) - along with  your Plimus username  on the "forgot password? "link , or simple click on this page: 

     https://secure.plimus.com/jsp/forgot_password.jsp?designId=1 

    Now that you have your Plimus username and password,  cancel your suscription by login to the Plimus site, via this page: https://secure.plimus.com/jsp/account_login.jsp

     

    Let me know if you still need further assistance

    Cheers!

    Jeanette