What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How long are attachments held on your servers?

    Asked by ppaulinonn on June 08, 2012 at 12:36 PM

    Hello,

    I created a form that requires PDF attachments.  My question is, how long do these files stay your server?  Also, is there a storage limit?

    Thanks,

    -Paul

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    Answered by gori-mathew on June 08, 2012 at 01:31 PM

    Hi Paul

    Thanks for contacting us.  The uploaded files stay in our Jotform servers as your account is active. We don't delete any of this files even if you change your account package i.e downgrade or upgrade.

    Yes, there is space limit for each account package and once you reach the limit, you can no longerr receive more files/submissions hence you either upgrade to enjoy more space allocation or you can integrate your account with Dropbox and have the files saved there and then you delete them from Jotform servers when you are sure have created the backup.

    For more details please check the links below;

    http://www.jotform.com/help/77-Upload-to-Dropbox-with-JotForm

    http://www.jotform.com/pricing/

    I hope this information will be helpful, lets know if you need further assistance.