What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Can an order be submitted if required fields are not completed?

    Asked by mariannehui on February 05, 2017 at 10:51 AM

    I have a Paypal order form, and a few pending submissions do not have the required fields such as "name", "email", and "address" filled in. How did they manage to "submit" the form without filling up the required fields? Is there any way I can find that info and how do I prevent reoccurences? Thanks!

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 05, 2017 at 03:17 PM

    It should not be possible. However, is the user did it intentionally (manipulate the form source code) or if the user's browser is outdated or has faulty configuration, it might be possible.

    So far, as of testing your form I could not reproduce the problem.

    You can also try to test your form by submitting it and then abandon the checkout page. The data should be listed in the incomplete payments afterward.

    Please let us know if if you have further questions.