What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not receiving reset password email

    Asked by jessie  on February 05, 2017 at 04:20 PM

    Hi there,


    I have been trying to reset my account password for a while now, but I never receive the email when it says it is coming.

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    JotForm Support

    Answered by jonathan on February 05, 2017 at 05:54 PM

    I found your email in bounce list. It was the reason you were not able to receive the reset email message. I have fixed it now and removed the email in the blocked list.

    Please check your email again as I have resent the password reset email now.

    Let us know if issue remains.