Not receiving reset password email

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    jessie 
    Asked on February 05, 2017 at 04:20 PM

    Hi there,

     

    I have been trying to reset my account password for a while now, but I never receive the email when it says it is coming.

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    jonathan
    Answered on February 05, 2017 at 05:54 PM

    I found your email in bounce list. It was the reason you were not able to receive the reset email message. I have fixed it now and removed the email in the blocked list.

    Please check your email again as I have resent the password reset email now.

    Let us know if issue remains.

    Thanks.