What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We could not receive the screenshot you have sent us. Could you please send again to let us see?
On the other hand, let me suggest you adding a mobile responsive widget to your form in order to make it mobile friendly. You can find the mobile responsive widget at the following link: https://widgets.jotform.com/widget/mobile_responsive
Please try and if the issue still persists, let us know. Also, please do not forget to add the screenshot of the issue and the form URL that you have this issue to your question.
Thanks in advance.