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    53 of my conditions disappeared!

    Asked by menstrom on February 06, 2017 at 09:29 AM

    I had 187 conditions on my form.  Suddenly, only 134 were there when I looked this morning.  How did the others get deleted?!?  I am now scrambling to rewrite all 53 so I can bring up the application again.  I don't have time for you to investigate how this happened before I fix it, because I have to have the form fixed and back in production ASAP.  But please let me know if you can determine what happened and how to prevent it in the future.  I haven't touched the conditions on my form in weeks, and they were all there and working up until very recently, so I'm assuming something happened on your end that nuked them.

    Thanks,

    Marilyn

    Page URL:
    https://form.jotform.com/62625456673160

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    JotForm Support

    Answered by seth on February 06, 2017 at 09:53 AM

    Hello,

    I checked your revision history but I can't find your data under this screen. You can also look at your revision history from My Forms page:

    Here is your revision history for the related form:

    I am escalating the issue to our back-end team. They will notify you about the progress via this thread. Please confırm that you want your form be reverted back to its initial condition with 187 conditions.

    Thank you very much.

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    Answered by menstrom on February 06, 2017 at 10:16 AM

    I have done a backup of the application with the conditions I have reset, so yes, if you can revert the form back to the one with 187 conditions, that would be fine.  Then I can confirm that I have everything in place again.

    Thanks,

    Marilyn

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    JotForm Support

    Answered by BDAVID on February 06, 2017 at 11:39 AM

    Thanks for the update. You will be notified via this thread when this gets fixed.

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    Answered by menstrom on February 06, 2017 at 02:32 PM

    Sorry, the system logged me out for some reason, so that posted anonymously.  But it was actually from me!  So here is the posting again under my username:

    We cannot afford to leave our application down any longer, so I will need to reactivate it.  Therefore, please DO NOT revert the form back to the previous one with the higher number of conditions.  I will replace the live one with the backup copy I created this morning that has all conditions restored to the best of my recollection.

    Again, please DO NOT revert the form back to a previous version.  If you can determine how this happened, I would be interested to know how to avoid it in the future.

    Thank you,

    Marilyn

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    JotForm Support

    Answered by BDAVID on February 06, 2017 at 03:40 PM

    Noted, we will not revert anything. Open a new thread if you need anything else, we will be glad to assist you.

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    Answered by menstrom on February 06, 2017 at 08:54 PM

    I have determined when this happened, and it appears that someone at JotForm was testing something on my form when it happened.  On Wednesday, I had a support forum issue open regarding some emails not being sent to me when students complete an application.  So I'm guessing someone was testing to see if their form would generate an email to me, and whether it would bounce back.  Here is the email I received last Wednesday:

    I thought it was odd, but didn't think much else about it.  Immediately after this, the 53 conditional statements were gone.  I know this because the next "real" application email that I received that day had fields included that should not have been if the conditions had been in place.  The last "real" application email that I received prior to the receipt of this email did not have those fields included.  So I can pinpoint it to that event, whatever it was.

    Thanks,

    Marilyn

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    JotForm Support

    Answered by Ian on February 07, 2017 at 12:09 AM

    Our support do not make changes on live form without prior consent from client. They always clone the form and test. However if the forma has changed its state, we can restore the form as it was on Tuesday or any specific date from the revision history to get it fixed.

     

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    Answered by menstrom on February 07, 2017 at 08:51 AM

    I'm sure the person didn't do it on purpose.  And I have been able to restore the application back to the way it was last Tuesday, so I'm good going forward.  I just thought it was important to let you know, so that the person who (probably accidentally) deleted the conditions will know what to avoid doing in the future.

    Thanks,

    Marilyn