We are not receiving the Incoming Form Emails

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    Asked on February 06, 2017 at 01:07 PM

    Hi there,

    We keep dropping our Incoming Form notification emails. It's happened 3 times now in which people have submitted a new form, but we are not receiving the email notifications. Each time, I've gone in and double checked that the emails are in there correctly for the notification, changed them to reset the notification, and then it will work again. But a few days/weeks later, the notifications will stop coming in again. This is a serious problem because, without the notifications, our team doesn't know that we've received a new request. Can someone please help?

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    Answered on February 06, 2017 at 02:33 PM

    Your form email settings are correct, so this should suppose to work. Just one thing that was may be causing the problem is the "Send Uploads as Attachment". We have reports like this whereby multiple recipients, while this option is enabled, is not working. 

    With that being said, please try creating a separate notification email for each recipient in the form. Also, make sure that noreply@jotform.com is being whitelisted to the each of the recipient accounts - added to their own safe sender list.

    I hope that helps. Let us know if you need further assistance.