What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Cannot upgrade our account

    Asked by bmccombs on February 06, 2017 at 01:17 PM

    I repeatedly get a message that I cannot upgrade the account for Wittenberg University. It is urgent that I figure this out - we have multiple people waiting on submission information for upcoming events. Please let me know how to proceed asap. Thank you!

    Page URL:
    https://www.jotform.com//pricing/?utm_source=myforms_warnings&amp;utm_<br/>medium=banner&amp;utm_term=middle_alt&amp;utm_content=almost&amp;utm_c<br/>ampaign=space

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    JotForm Support Manager

    Answered by Jeanette on February 06, 2017 at 04:32 PM

    It seems like the VISA card on file ···· 2086 might not longer be valid. Otherwise, please confirm to me what is the plan you wish to upgrade (Storage/Bronze - Monthly/Yearly) and will try to assist you.