What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot add a new field to and existing form in v4 but I can in v3

    Asked by LindaMuscatell on February 06, 2017 at 02:46 PM

    I am trying to add a new field into my existing forms and it won't let me place the field in the section I would like it to appear.  This happens when using the latest version of Jotform.  It appears to be working in JotForm 3.0. 

  • Profile Image
    JotForm Support

    Answered by AIDAN on February 06, 2017 at 04:06 PM

    Hi, thank you for contacting us.

    Could you please provide us with the form ID so that we can try to replicate the issue, and escalate it accordingly?

    Thank you in advance. We are awaiting your reply.

  • Profile Image

    Answered by LindaMuscatell on February 06, 2017 at 04:29 PM

    Hi Yes, however I went back to Jotform 3.0 and have since corrected the issue.  Here are links to both the original form and a copy of that form that I have been working in that would not allow me to add a new field in the section of the form that I would like it to appear.  https://form.jotform.com/70165208587965 and https://form.jotform.com/50364160294148  

  • Profile Image
    JotForm Support

    Answered by david on February 06, 2017 at 06:40 PM

    I cloned both form to test and was able to add fields to both in V4.  I am not sure what is causing the issue.

    In any case, the easiest way I have seen to add fields where I want, especially on mobile, is to tap or click on the field in the form that you want to place the new field after.  Then, tap or click on the new field from the column on the left, instead of dragging the field.  It will insert the new field directly after the currently selected field.