My jot form won't save. It's been going in circles for an hour.

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    calimctavish
    Asked on February 06, 2017 at 05:05 PM

    My jot form won't save. It's been going in circles for an hour. 

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    Kevin_G
    Answered on February 06, 2017 at 08:36 PM

    I checked your forms and was able to save them without any problem, I can see you're using our v3 builder and what I would suggest you is to check your session if you experience the problem again, if the session has expired your form will not be saved and will end up in the saving process to get stuck. 

    If after checking your session you're still unable to save your form, pelase try with another web browser, computer or internet connection, may be that there is something blocking the JotForm resources and this is why the form does not save. 

    You may also check the web console in order to find if there's an error, these keyboard shortcuts will help you to get it: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

     

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K 

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum