What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My jot form won't save. It's been going in circles for an hour.

    Asked by calimctavish on February 06, 2017 at 05:05 PM

    My jot form won't save. It's been going in circles for an hour. 

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    JotForm Support

    Answered by Kevin_G on February 06, 2017 at 08:36 PM

    I checked your forms and was able to save them without any problem, I can see you're using our v3 builder and what I would suggest you is to check your session if you experience the problem again, if the session has expired your form will not be saved and will end up in the saving process to get stuck. 

    If after checking your session you're still unable to save your form, pelase try with another web browser, computer or internet connection, may be that there is something blocking the JotForm resources and this is why the form does not save. 

    You may also check the web console in order to find if there's an error, these keyboard shortcuts will help you to get it: 

    Google Chrome:

    Mac: Command + Option + J

    Windows: Control + Shift + J

     

    Firefox:

    Windows: Ctrl+Shift+K

    Mac: Command+Option+K 

    This guide will help you to upload the screenshot with your next reply: How-to-add-screenshots-images-to-questions-in-support-forum