What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    My form says 'Form Disabled' on submission.

    Asked by finale on June 09, 2012 at 07:58 AM

    I've had very good experience in the past and i created a new form to embed on my new site but it says form disabled when i submit anything through it. When i click details it says 'Form did not pass status check'. Not sure what that means but others who were having the same issue on the forums had their accounts auto suspended and im not sure what to do if thats the case.

    Page URL:

  • Profile Image

    Answered by ItalyTech on June 09, 2012 at 08:04 AM

    Hi, your account was automatically suspended due a possible "pishing form". In fact one of your forms contain sensible fields.

    However I've whitelisted all your forms and activated you again.

    We apologize for any inconvenience.


  • Profile Image

    Answered by finale on June 09, 2012 at 08:08 AM

    Thank you very much for the quickest response i've ever seen! I saw the form started working immediatly after posting this. Thanks once again!

  • Profile Image

    Answered by gori-mathew on June 09, 2012 at 08:11 AM

    Welcome and thanks for your kind words. We are glad to know that you are working fine.