V4: No option for Translation

  • LinhDo
    Asked on February 7, 2017 at 5:08 AM

    Hi,

     

    I don't see formbuilder and cannot access "preferences" in order to build translated versions of my form. Can you please assist?

     

    Best,

     

    Linh

    Page URL: https://eu.jotform.com/build/70364190137351
  • Support_Management Jotform Support
    Replied on February 7, 2017 at 5:55 AM

    Hello Linh, you're correct - The option for TRANSLATION is not available with our V4 Form Builder. I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread if/when there's an update.

    For now, please revert back to using V3 by following the image below so you can continue with the translation while waiting.

    V4: No option for Translation Image 1 Screenshot 30

    Then click PREFERENCES at the top > GENERAL tab > scroll down and ENABLE Translations.

    V4: No option for Translation Image 2 Screenshot 41

  • Support_Management Jotform Support
    Replied on February 7, 2017 at 5:57 AM

    Sorry my first screenshot may have not been sent properly, I updated my post and resending it here just in case:

    V4: No option for Translation Image 1 Screenshot 20

  • LinhDo
    Replied on February 7, 2017 at 6:05 AM

    HI,

     

    I have now selected "version 3" but I don't see "preferences", can you please do a screenshot of that? I don"t see it in my menu.

     

    Thank you,

     

    Linh 

  • Support_Management Jotform Support
    Replied on February 7, 2017 at 6:14 AM

    The PREFERENCES menu should be at the top of the V3 Form Builder. Here's a short screencast:

    V4: No option for Translation Image 1 Screenshot 20

  • LinhDo
    Replied on February 7, 2017 at 6:33 AM

    Thank you so much, it all works!

     

    Now how I do edit the translations? Because the automatically generated translations are not good. 

     

    Thank you,

    Linh

  • seth
    Replied on February 7, 2017 at 6:36 AM

    Hello Linh,

    We have a policy to answer one question at a time per forum thread, hence, I transferred your last question into a new thread. Please follow up there:

    https://www.jotform.com/answers/1058858

    Best!

  • hasan JotForm Developer
    Replied on February 13, 2017 at 9:50 AM

    Hello,

    We are sorry for the delay. Form Translations is enabled again.

    Please let us know if you have any problems.

    Thanks.

  • LinhDo
    Replied on February 16, 2017 at 4:43 AM

    Hello,

     

    I have selected "version 3" of jotform but am seeing my form in version 4, which makes me unable to see the translations of my form (which I had made using version 3 of the platform).

     

    Thank you for your help.

     

    Linh 

  • Boris
    Replied on February 16, 2017 at 9:58 AM

    The translations are accessible from V4 as well now, please go to the Settings tab of your form while you are building it in V4:

    https://eu.jotform.com/build/70364190137351/settings

    Click on Show more options, and you'll see the translations:

    V4: No option for Translation Image 1 Screenshot 20

    You can edit translations by clicking on their associated Edit Texts button.

    Please try it out, and let us know should you need further assistance.