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    I can't change my registration e-mail

    Asked by capconnect on February 07, 2017 at 05:10 AM
    Additionally, i have had to change my email on the system to my personal email of f.ayhan@btinternet,.com as f.ayhan@cap-connec.com  which is my valid email company email address your sytem said was bouncing. I want to restore this email again in my settings. was there a glitch in your system?  not sure why it doesn't recognise my email address. 
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    JotForm Support

    Answered by Rose on February 07, 2017 at 05:48 AM

    Your current registration e-mail address is f.ayhan@btinternet.com. As I understood, you would like to change it to f.ayhan@cap-connec.com but the system does not allow you, right? 

    On the other hand, I checked both e-mails and none of them are in the bounce. In addition, I was able to change it. Please note that your login credentials are as below. 

    Username : capconnect

    Registration E-mail : f.ayhan@cap-connec.com 

    Password : not changed, you can use your own password when try to login.

    If you need further assistance by our side, please feel free to contact us.  

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    Answered by capconnect on February 07, 2017 at 07:45 AM
    Apologies – correct email should have been f.ayhan@cap-connect.com - missing a “t” on the end.

    My username was my old email address when loggin in. Has this changed now to capconnect. I can’t seem to log in any longer

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    JotForm Support

    Answered by amy on February 07, 2017 at 08:35 AM


    When I check your account, I can find that your account e-mail address has been already changed to f.ayhan@cap-connect.com.

    Do you have any problems with your login credentials now? 

    If you encounter any issue with log in to your Jotform account, please give us detailed information regarding your issue.

    Thank you.


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    Answered by capconnect on February 07, 2017 at 08:45 AM
    Hi, ignore previous email as I have manage to get it to work. thanks