What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When should I upgrade my plan?

    Asked by lenglead on June 09, 2012 at 11:25 AM

    Dear Jotform team,

     

    I am going to launch an online campaign on 6-July and will use your service.

    However, I am not sure the number of submissions I can get from that campaign. It may or may not be over 100. I would like to know what will happen if I do not upgrad my plan, but I recieve more than 100 submission?

     

    - Can people still sumbit the data to me?

    - Will the submitted information be lost?

    - Can I upgrade my plan when the camapign is end, and I can get back the submission?

     

    I will need 2,000 sumbssion each month. In stead of upgrading my plan to professional, can I have two premium plan?

     

     

    Thanks,

    Fiona 

  • Profile Image

    Answered by gori-mathew on June 09, 2012 at 11:45 AM

    Hi Fiona;

    The reply to your concerns above is as follows;

    - Can people still sumbit the data to me after submissions gets over 100?

    Once your form submissions gets beyond 100 on Free account, the forms will be disabled and you will not receive any submissions from your users. For more details of what each package is allocated, check on this link; http://www.jotform.com/pricing/

    - Will the submitted information be lost?

    Information already received will not be lost. Your account will be reset at every 1st of month or if you upgrade your account, you will be able to get them once your account is active.

    - Can I upgrade my plan when the camapign is end, and I can get back the submission?

    Yes, you can upgrade your account once your form quota is almost gets to the over-limit and you will be prompted to upgrade. If you anticipate large form submissions you need to upgrade to Premium account.

  • Profile Image

    Answered by lenglead on June 10, 2012 at 01:13 PM

    thx u so much :)

  • Profile Image

    Answered by gori-mathew on June 10, 2012 at 01:24 PM

    Welcome and great to know that our answer was helpful.