What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I don't receive the notification email

    Asked by Xilver266 on June 09, 2012 at 12:16 PM

    I add a notifiaction e-mail but when i do a test i don't receive the notification email

    Page URL:
    http://form.jotformeu.com/form/21533401768350

    Screenshot
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    Answered by gori-mathew on June 09, 2012 at 12:30 PM

    Hi

    We apologize for incovenience caused. Please can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com and then do a test? If this doesn't work please do let us know.

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

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    Answered by Xilver266 on June 09, 2012 at 12:37 PM

    Thanks, now works correctly

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    Answered by gori-mathew on June 09, 2012 at 12:42 PM

    Welcome and thanks for your choosing to work with Jotform!