What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form is having Stripe issues...

    Asked by evilsizortrans2 on February 07, 2017 at 10:09 AM

    I've been having Stripe integration issues.  It seems the payment verification goes from Billing Zip to None.  And then I have to re-verity the integration.  How can this remain stable?

     

    This was regarding my Broker Application form.

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 07, 2017 at 11:28 AM

    I can see you have opened multiple threads regarding the same issue: 

    https://www.jotform.com/answers/1059054

    https://www.jotform.com/answers/1059078

    I have been testing your form and I can see what you're mentioning, I can also see you already received a response on this thread https://www.jotform.com/answers/1059078 and this has been reported to our second level too. 

    Additionally, I can see this happens when editing your form in the v4 builder only, in the meantime, you could edit your form in the v3 builder and this change should be saved normally. 

    To go back the v3 builder, go to your account settings https://www.jotform.com/myaccount/settings and select the v3 builder as default, once this has been resolved you could go back to the v4 builder.

  • Profile Image
    JotForm Support

    Answered by candy on February 20, 2017 at 01:52 AM

    Hello,

    I've forwarded this thread to our software development team in order to fix the issues related to Stripe.

    Thank you for reporting us.

  • Profile Image
    JotForm Developer

    Answered by omur on February 20, 2017 at 03:16 AM

    Hello,

    Thank you for taking the time to write us about your problem.

    I've pushed an update that resolves the issue. It will work as expected now.

    If you encounter further problems, feel free to write us.

    Thank you very much