Form is having Stripe issues...

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    Asked on February 07, 2017 at 10:09 AM

    I've been having Stripe integration issues.  It seems the payment verification goes from Billing Zip to None.  And then I have to re-verity the integration.  How can this remain stable?


    This was regarding my Broker Application form.

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    Answered on February 07, 2017 at 11:28 AM

    I can see you have opened multiple threads regarding the same issue:

    I have been testing your form and I can see what you're mentioning, I can also see you already received a response on this thread and this has been reported to our second level too. 

    Additionally, I can see this happens when editing your form in the v4 builder only, in the meantime, you could edit your form in the v3 builder and this change should be saved normally. 

    To go back the v3 builder, go to your account settings and select the v3 builder as default, once this has been resolved you could go back to the v4 builder.

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    Answered on February 20, 2017 at 01:52 AM


    I've forwarded this thread to our software development team in order to fix the issues related to Stripe.

    Thank you for reporting us.

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    Answered on February 20, 2017 at 03:16 AM


    Thank you for taking the time to write us about your problem.

    I've pushed an update that resolves the issue. It will work as expected now.

    If you encounter further problems, feel free to write us.

    Thank you very much