What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Editing a form always redirects back to the My Forms page

    Asked by Louis Isernia on February 07, 2017 at 03:37 PM

    When i click edit form I keep being redirected back to the "my forms" page.

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    JotForm Support

    Answered by Jan on February 07, 2017 at 05:30 PM

    We are currently not having any issues in regards to editing the forms. Here's a screen capture:

    It seems that you are currently not signed it to your account. This could be the reason why you are having issues in your My Forms page. Please make sure that you are logged in to your account. Here's the link: https://www.jotform.com/login.

    If it is still the same, please try using another browser just to check if it will work or not. This will help us determine if it is a browser related issue.

    Hope that helps. Let us know if you're still having issues. Thank you.

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    Answered by Louis Isernia on February 10, 2017 at 12:45 PM
    I am logged in:
    Louis Isernia | IT Support Coordinator
    Griswold Home Care
    120 W. Germantown Pike, Ste 200
    Plymouth Meeting, PA 19462
    p. 215-437-0360 x100
    GriswoldHomeCare.com | Terms
    ...
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    Answered by Louis Isernia on February 10, 2017 at 12:45 PM
    Sorry about the last message
    When I click edit for, the URL changes to the edit URL, then quickly redirects back to the my forms page: [cid:image001.png@01D28393.9B59CAF0]
    Louis Isernia | IT Support Coordinator
    Griswold Home Care
    120 W. Germantown Pike, Ste 200
    Plymouth Meeting, PA 19462
    p. 215-437-0360 x100
    GriswoldHomeCare.com | Terms
    ...
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    Answered by Louis Isernia on February 10, 2017 at 12:45 PM
    I noticed this as well. It flashed very briefly:
    [cid:image001.png@01D28394.1E3FC5A0]
    Louis Isernia | IT Support Coordinator
    Griswold Home Care
    120 W. Germantown Pike, Ste 200
    Plymouth Meeting, PA 19462
    p. 215-437-0360 x100
    GriswoldHomeCare.com | Terms
    ...
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    JotForm Support

    Answered by Jan on February 10, 2017 at 01:40 PM

    Sorry to inform that the image or screenshot you tried to share is not showing. Please go directly to this thread (https://www.jotform.com/answers/1059556) and use the Reply Editor at the bottom to upload the screenshot:

    Can you please try if it will work on another browser? I cleared your form cache so that your forms will be refreshed from our servers.

    We'll wait for your reply. Thank you.

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    Answered by guest_50823981868065 on February 10, 2017 at 01:54 PM

    I get the same issue in another browser:

     

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    JotForm Support

    Answered by Jim_R on February 10, 2017 at 03:12 PM

    Hello Louis, I managed to see what you mean when I checked your account. Here's how it looked like from my perspective:

    I've escalated this to our Devs and although I won't be able to give you any timeframe, rest assured, we'll keep you apprised on this same thread when there's an update.

    As a temporary workaround, so you may continue editing, please use this link:

    https://www.jotform.com/?formID=

    And then append the Form ID of the form you wish to edit. For example, if you want to edit your (Karen Rue) Caregiver Information Form, just append 70376358747165 to the URL above:

    https://www.jotform.com/?formID=70376358747165 

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    JotForm Support Manager

    Answered by Jeanette on February 10, 2017 at 06:47 PM

    Forms created on guest accounts are not editable. However, due to a bug, you managed to upgrade the guest account. My recommendation for you is to rename this account, so please give us at least 3 possible usernames and will make the change.

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    JotForm Support

    Answered by Jan on February 20, 2017 at 05:02 PM

    What are the requirements for a username?

    Only Alphanumeric and underscore "_" are allowed in a username. Here are some examples:

    louis123
    louis_isernia
    grisworldhomecare

    Please provide 3 valid usernames. We'll wait for your response. Thank you.

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    Answered by guest_50823981868065 on February 21, 2017 at 08:58 AM

    louis123
    louis_isernia
    louisgrisworldhomecare

    Thanks

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    JotForm Support

    Answered by david on February 21, 2017 at 11:21 AM

    I have changed your username to louisgrisworldhomecare and you should now be able to edit your forms.  If you are still unable to do so, let us know and we will have another look.