I am unable to add my form to Tumblr

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    ponyexpress
    Asked on February 08, 2017 at 01:13 AM

    i am unable to add my form also. it shows up in the preview on tumblr once i add it and looks fine but after its saved and i go to the page and click the link i get an error message

    here is my form

    please help thanks



    This is a re-post of a comment on Adding a form to Tumblr

  • Profile Image
    owen
    Answered on February 08, 2017 at 01:58 AM

    Hi,

    Can you please provide the URL of your page where the form returns an error when you click its link? It'd be great if you could share the screenshot of the error you're getting. We can then further investigate what's wrong with it. 

    We will be waiting for the details. Thank you for contacting us!

  • Profile Image
    ponyexpress
    Answered on February 08, 2017 at 11:12 AM

    hey sorry it didn't attach. i can attach a file and give you the website URL. the URL I am having issues with should be the order link on my page jackiebristow.ca

     

    so please go to my website jackiebristow.ca

    then click order at the top

     

    i didn't post the URL to the order page because for some reason it is not working right. The URL for the order page that is not working is www.jackiebristow.tumblr.com/order 

     

    but when i click order on my website jackiebristow.ca the uRL that shows up is www.tumblr.com/order ??

    so i don't know whats going on i have attached a photo so you can see that along with the error message. 

  • Profile Image
    Rose
    Answered on February 08, 2017 at 12:46 PM

    I was able to see the same error when I connected your order page. However, I tried to embed one of my form to my tumblr page with Iframe method and link method, it worked and I was able to see my form on my site.

    Could you please confirm which method you used when you embed your form to your tumblr site? If you use link method, please be sure that your url is correct. 

    If you embed your form via  text method, please try to re-embed your form with Iframe method. 

    Here is the user guide about how to get your form Iframe embed code.

    https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    If you need further assistance by our side, please do let us know. We will do our best to help you. 

  • Profile Image
    ponyexpress
    Answered on February 08, 2017 at 12:57 PM

    hello

     

    ok i followed it but I'm still getting the same error :(

  • Profile Image
    ponyexpress
    Answered on February 08, 2017 at 01:21 PM

    ok os i finally got it to work but its cutting off the top part of the form as you can see here 

     

    here is the link

    i also can't put anything else on the page which is what i wanted to do. I wanted to have my order information above the form but it won't show the form and i get the same error when i try to do that

     

    here is the link. you can see the top part of the form is cut off :( 

     

    http://jackiebristow.tumblr.com/Order

  • Profile Image
    Kiran
    Answered on February 08, 2017 at 02:55 PM

    I have checked your web page and see that the width of the wrapper that is embedded with JotForm is lesser than the width of the form.  Could you try decreasing the form width to 600px to see if that works?

    Also, you may need to increase the height of the iframe in the code in order to display the complete form on the web page.

     

    Please get back to us if you need any further assistance. We will be happy to help. 

  • Profile Image
    ponyexpress
    Answered on February 08, 2017 at 04:00 PM

    ok yes thank you i am going to try this now

     

    there are two more questions i have about the form i made

     

    is there a way to only have certain countries on the countries drop down menu also is there a way to offer different shipping charges for different countries right on the form

     

    thanks

  • Profile Image
    Nik_C
    Answered on February 08, 2017 at 04:30 PM

    @ponyexpress,

    I opened a separate thread for your additional questions to keep them independent. You can find the new thread here.

    We'll attend it shortly.

    Thank you!

  • Profile Image
    ponyexpress
    Answered on February 08, 2017 at 05:11 PM

    hello i also have another problem with the length of the form now. I have added an extra text element to it but now my submit button is not showing up . can you please help thanks
  • Profile Image
    EltonCris
    Answered on February 08, 2017 at 07:17 PM

    Your last question doesn't seem to relate in this thread so we moved it to a separate thread here https://www.jotform.com/answers/1061066. We'll be on this thread shortly.