What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Smooth Signature widget not loading

    Asked by gsnuparadygm on February 08, 2017 at 02:18 AM

    I've problem with the smooth signature for my forms, the widget failed to load.

     

    Please check

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    JotForm Support

    Answered by liyam on February 08, 2017 at 02:28 AM

    Thank you for reporting this matter to us, gsnuparadygm. I was able to replicate the problem.

    Let me escalate this to the development team and we'll let you know once we have updates.

    Thanks for your patience and we apologize for this inconvenience.

     

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    JotForm Support

    Answered by liyam on February 08, 2017 at 02:49 AM

    Hello,

    As of checking, the problem is now resolved. If you are not seeing the widget on your form, please load it again on the form builder to ensure that the elements on your form is not simply loading on the cache.

    If the problem persists, please let us know.

    Thanks.

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    Answered by gsnuparadygm on February 08, 2017 at 06:50 AM

    Thanks liyam, it is working now. Great job.