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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to add a checkbox to have the billing address the same as the mailing address?

    Asked by trishf on February 08, 2017 at 10:58 AM

    In my form I ask for mailing address and billing address.   Is there a way I can add a check box if they are the same it auto fills?  This way they person wouldn't have to re-enter the information.

    Page URL:
    https://form.jotform.com/70383776721159

  • Profile Image
    JotForm Support

    Answered by AIDAN on February 08, 2017 at 12:26 PM

    Hi, thank you for contacting us.

    Please note that upon inspection of your form, I found that you are not using a payment integration, instead you are using normal fields to collect sensitive data such as credit card information, and that violates our terms of use.

    I have removed the offending fields so that your account does not get suspended.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    We have a detailed guide on using payment integrations here: https://www.jotform.com/help/323-Mastering-Payment-Form-Integrations-with-JotForm

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by trishf on February 08, 2017 at 01:45 PM
    Thank you for catching that! I
    s there a way they can enter their form of
    payment without it automatically being charged?

    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on February 08, 2017 at 02:53 PM

    I moved your last question to a separate thread https://www.jotform.com/answers/1060733

    We'll have it addressed there shortly.