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premiersmiAsked on February 8, 2017 at 11:48 AM
https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961" rel="nofollow">
https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961
404 Not Found : /jufs/premiersmi/61265408774966/362315006511151867/Resume.docx
It's very unfortunate that we can't see the resumes that come in - we've been following up with a phone call to have them email us their resume again.
I hope that we can find a solution or an alternative route for us to collect resumes.
Thank you for your help. -
Nik_CReplied on February 8, 2017 at 11:59 AM
I checked few of uploads from the form that is affected and I was able to download all of them that I checked, except the one you reported.
I'm assuming that the file wasn't uploaded completely/correctly so that's why the error message: "not found".
Did you find any other file that showed the similar error?
Also, to avoid some similar issues, you could enable Multiple upload feature in your field:
That way, your customers will be sure that they uploaded the file.
Let us know how it worked for you.
Thank you!
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premiersmiReplied on February 8, 2017 at 1:14 PM
That was the most recent file that was giving us an issue - other than the first files that I included in my initial ticket. I enabled the multiple upload feature as you recommended.
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David JotForm SupportReplied on February 8, 2017 at 2:22 PM
It does look like that particular upload was not completely uploaded. Do let us know if they continue to produce errors and we will take another look.
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premiersmiReplied on February 8, 2017 at 5:17 PM
ok will do - thank you!