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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why I'm not able to download submitted file?

    Asked by premiersmi on February 08, 2017 at 11:48 AM

    https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961" rel="nofollow">

    https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx

    ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961

     

     

    404 Not Found : /jufs/premiersmi/61265408774966/362315006511151867/Resume.docx


    It's very unfortunate that we can't see the resumes that come in - we've been following up with a phone call to have them email us their resume again.
    I hope that we can find a solution or an alternative route for us to collect resumes.

    Thank you for your help.

  • Profile Image
    JotForm Support

    Answered by Nik_C on February 08, 2017 at 11:59 AM

    I checked few of uploads from the form that is affected and I was able to download all of them that I checked, except the one you reported.

    I'm assuming that the file wasn't uploaded completely/correctly so that's why the error message: "not found".

    Did you find any other file that showed the similar error?

    Also, to avoid some similar issues, you could enable Multiple upload feature in your field:

    That way, your customers will be sure that they uploaded the file.

    Let us know how it worked for you.

    Thank you!

  • Profile Image

    Answered by premiersmi on February 08, 2017 at 01:14 PM

    That was the most recent file that was giving us an issue - other than the first files that I included in my initial ticket. I enabled the multiple upload feature as you recommended.

  • Profile Image
    JotForm Support

    Answered by david on February 08, 2017 at 02:22 PM

    It does look like that particular upload was not completely uploaded.  Do let us know if they continue to produce errors and we will take another look.

  • Profile Image

    Answered by premiersmi on February 08, 2017 at 05:17 PM

    ok will do - thank you!