- premiersmiAsked on February 08, 2017 at 11:48 AM
https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961" rel="nofollow">https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx
404 Not Found : /jufs/premiersmi/61265408774966/362315006511151867/Resume.docx
It's very unfortunate that we can't see the resumes that come in - we've been following up with a phone call to have them email us their resume again.
I hope that we can find a solution or an alternative route for us to collect resumes.
Thank you for your help.
- JotForm SupportNik_CAnswered on February 08, 2017 at 11:59 AM
I checked few of uploads from the form that is affected and I was able to download all of them that I checked, except the one you reported.
I'm assuming that the file wasn't uploaded completely/correctly so that's why the error message: "not found".
Did you find any other file that showed the similar error?
Also, to avoid some similar issues, you could enable Multiple upload feature in your field:
That way, your customers will be sure that they uploaded the file.
Let us know how it worked for you.
- premiersmiAnswered on February 08, 2017 at 01:14 PM
That was the most recent file that was giving us an issue - other than the first files that I included in my initial ticket. I enabled the multiple upload feature as you recommended.
- JotForm SupportdavidAnswered on February 08, 2017 at 02:22 PM
It does look like that particular upload was not completely uploaded. Do let us know if they continue to produce errors and we will take another look.
- premiersmiAnswered on February 08, 2017 at 05:17 PM
ok will do - thank you!