Why I'm not able to download submitted file?

  • Profile Image
    premiersmi
    Asked on February 08, 2017 at 11:48 AM

    https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961" rel="nofollow">

    https://files.jotform.com/jufs/premiersmi/61265408774966/362315006511151867/Resume.docx

    ?md5=gF8RB1v6melDAcYl3Y7GZg&expires=1486568961

     

     

    404 Not Found : /jufs/premiersmi/61265408774966/362315006511151867/Resume.docx


    It's very unfortunate that we can't see the resumes that come in - we've been following up with a phone call to have them email us their resume again.
    I hope that we can find a solution or an alternative route for us to collect resumes.

    Thank you for your help.

  • Profile Image
    Nik_C
    Answered on February 08, 2017 at 11:59 AM

    I checked few of uploads from the form that is affected and I was able to download all of them that I checked, except the one you reported.

    I'm assuming that the file wasn't uploaded completely/correctly so that's why the error message: "not found".

    Did you find any other file that showed the similar error?

    Also, to avoid some similar issues, you could enable Multiple upload feature in your field:

    That way, your customers will be sure that they uploaded the file.

    Let us know how it worked for you.

    Thank you!

  • Profile Image
    premiersmi
    Answered on February 08, 2017 at 01:14 PM

    That was the most recent file that was giving us an issue - other than the first files that I included in my initial ticket. I enabled the multiple upload feature as you recommended.

  • Profile Image
    david
    Answered on February 08, 2017 at 02:22 PM

    It does look like that particular upload was not completely uploaded.  Do let us know if they continue to produce errors and we will take another look.

  • Profile Image
    premiersmi
    Answered on February 08, 2017 at 05:17 PM

    ok will do - thank you!