Is square processing my payments?

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    Asked on February 08, 2017 at 06:59 PM


    I have been using Square payment widget on my jotform without issue for the last few months. Yesterday I made some updates to the form and it appears that the Square widget switched to test mode on its own.  I just switched it back to live mode. How can I retrieve the payments that have been made in the last day?  Please advise.

    Thank you!


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    Answered on February 08, 2017 at 10:31 PM

    Please note that when Square integration is on Test mode, it will not charge the credit cards that were used. You will have to ask the users to resubmit the form so that they will be charged properly on live mode.