What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is square processing my payments?

    Asked by cookiezombie on February 08, 2017 at 06:59 PM


    I have been using Square payment widget on my jotform without issue for the last few months. Yesterday I made some updates to the form and it appears that the Square widget switched to test mode on its own.  I just switched it back to live mode. How can I retrieve the payments that have been made in the last day?  Please advise.

    Thank you!


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    JotForm Support

    Answered by Chriistian on February 08, 2017 at 10:31 PM

    Please note that when Square integration is on Test mode, it will not charge the credit cards that were used. You will have to ask the users to resubmit the form so that they will be charged properly on live mode.