Why has my account reverted to a basic one?

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    Asked on June 11, 2012 at 04:37 AM


    I paid for an account that allows me to receive 1000 submissions a month. However, I have just noticed the account has reverted to a basic one and that it is only allowing me to receive 100 responses (which I am very close to exceeding).

    Please let me know what is happening.

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    Answered on June 11, 2012 at 06:52 AM


    I can confirm that your account username: pcranston, is on Premium account and you have only accumulated 85 fortm submissions against the allocated quota of 1000. Please be informed that you are entitled to Premium package quota as defined in our pricing policy, see link;http://www.jotform.com/pricing/

    We apologize for the inconvenience caused and please ignore any message notifying you about quota limit, they are system generated and will stop shortly.

    Please lets know if you need further assistance.