What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why has my account reverted to a basic one?

    Asked by pcranston on June 11, 2012 at 04:37 AM

    Hi,

    I paid for an account that allows me to receive 1000 submissions a month. However, I have just noticed the account has reverted to a basic one and that it is only allowing me to receive 100 responses (which I am very close to exceeding).

    Please let me know what is happening.

  • Profile Image

    Answered by gori-mathew on June 11, 2012 at 06:52 AM

    Hi;

    I can confirm that your account username: pcranston, is on Premium account and you have only accumulated 85 fortm submissions against the allocated quota of 1000. Please be informed that you are entitled to Premium package quota as defined in our pricing policy, see link;http://www.jotform.com/pricing/

    We apologize for the inconvenience caused and please ignore any message notifying you about quota limit, they are system generated and will stop shortly.

    Please lets know if you need further assistance.