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  • Profile Image

    Cant upload photos from android mobile to the form

    Asked by bnbprofits on February 09, 2017 at 04:30 AM
    Page URL:
    https://form.jotform.me/bnbprofits/new-villa-details

  • Profile Image
    JotForm Support

    Answered by Jim_R on February 09, 2017 at 05:01 AM

    I opened your form https://form.jotform.me/bnbprofits/new-villa-details on an actual Android Phone running Marshmallow, tested with Chrome, and the File Upload worked as intended.

    Here's a screenshot of how it looked like right after uploading:

    And here's a screenshot after submitting:

    Can you give us more info on what's not working? Does the problem happen right at the moment of uploading the image? Is it after uploading? Or is it after hitting Submit?

    What's the error if you see any? Can you share a screenshot of how it looked like from your perspective?

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum 

    Basically, what we need is a way to see the actual problem first before we can start troubleshooting. So, just get back to us with a bit more info so we can better assist you.