What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrading from Bronze to Silver, will I receive a pro-rated refund for the rest of Bronze?

    Asked by mamsports on February 09, 2017 at 12:08 PM

    If we buy a year of bronze and then in 2 or 3 months realize we need upgrade to silver, how does that work? Do i get a prorated refund for bronze or do i have to pay both for both of them for a year?



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    JotForm Support

    Answered by david on February 09, 2017 at 01:11 PM

    If you create a subscription and change it to a different subscription, you will received a pro-rated charge or refund for the remaining time on your currently subscription. 

    If you buy a year of Bronze and find you need Silver at some point, you will receive a credit for the value of your remaining time towards your Silver subscription.