What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am unble to edit my form

    Asked by schen2 on February 09, 2017 at 12:38 PM

    I'm also experiencing the same problem.  I cleared both the form and browser cache however I am not having any success in accessing my forms.

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    Answered by Stephanie on February 09, 2017 at 12:45 PM

    I switched back to using version 3 and I was able to edit my form again.  After playing with this a few times and switching back from version 3 to 4 I found the problem to only occur when version 4 is being utilized.  Perhaps there is still a few kinks that need to be worked out with this new version.

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    JotForm Support

    Answered by AIDAN on February 09, 2017 at 12:56 PM

    Hi again Stephanie,

    I was about to reply mentioning that I was able to successfully open your form in edit mode, and provide a fallback v3 link in case it somehow still doesn't work for you, but I see that you figured that out already :)

    If the problem persists please get back to us with more information such as a screenshot of when the issue happens, preferably using Google Chrome while enabling developer tools (using the F12 key) and switching to "Console" tab, so that we can assist you better. Thank you.