- BGGRAPHICSAsked on June 11, 2012 at 02:00 PM
The line of type that says "Enter the message as it's shown to prove you're a human" is there but the recaptcha part is not visible. How can I fix this? It apperars that internet explorer is the browser having this issue.Page URL:
- jeanettebmzAnswered on June 11, 2012 at 02:03 PM
- StuartAnswered on September 28, 2012 at 05:58 AM
Hi, I am also having problems with the reCaptcha. The whole field won't load up on my page. It works in Google Chrome, but not in Internet Explorer. My Java script is apparently on, and working. I've tried refreshing the page many times. I've also tried to delete the cache. But nothing works so far. The normal captcha works on both of them. But I would like to use the reCaptcha as it looks more professional. Hope someone can help.
- JotForm SupportliyamAnswered on September 28, 2012 at 06:43 AM
Hello Stuart, can you provide us the URL to your form? It would also be great if you can start your own thread with the proper details such as the URL, the version of your Internet Explorer, and also the browser so we can try our best to replicate your problem. As of yet, the reCaptcha enabled form appears properly on my browser and I was able to make my own submission.
We'll look forward to your response.
- studocwhoAnswered on September 28, 2012 at 06:53 AM
OK, I'll start my own thread.
- BrianAnswered on September 28, 2012 at 10:35 AM
Captcha seems to work fine, but reCaptcha is not showing up. Having problems with the reCaptcha. The whole field won't load up on my page. It works in Google Chrome, but not in Internet Explorer. My Java script is apparently on, and working. I've tried refreshing the page many times. I've also tried to delete the cache. But nothing works so far. The normal captcha works on both of them. But I would like to use the reCaptcha as it looks more professional. Hope someone can help. I'm basically repeating Stuarts comments, as this is what I'm seeing too. I can;t send you a sample URL, as I've had to turn off any reCaptcha form features, and are now having to use the Captcha version.
- pinoytechAnswered on September 28, 2012 at 10:45 AM
Sorry for the inconvenience that may have caused. Would you mind if we ask your form url?
- BGGRAPHICSAnswered on September 28, 2012 at 10:51 AM
I shut them all off a few months ago.
This was one of them.... http://www.tdggc.com/contact-us.html
- pinoytechAnswered on September 28, 2012 at 11:01 AM
Have you tried already embedding your form code into your website using iFrame method? If not, can you please give a try and do let us know if the said issue still persists or not.
- JotForm SupportRodjitAnswered on September 28, 2012 at 11:03 AM
In addition to my colleague suggestion, can we ask you a favor? Can you please clone your form and on the clone form choose re-captcha and take a screenshot for that error you've mention on IE. Because we are not able to see that error on your form after doing various testing. May we also know what IE Version you have used?
Please check below image for IE 9:
We will wait for your response.
- studocwhoAnswered on September 29, 2012 at 06:45 AM
- JotForm SupportRodjitAnswered on September 29, 2012 at 07:32 AM
Can we have your form URL where this issue happen?
- azlistingsAnswered on September 29, 2012 at 07:06 PM
Just use the RE captcha for now. It works just fine! You will see this at the top after you have chosen to add a captcha to your form. At the top of the page on the form builder you will see RE-Captcha use that and your form will work again! Thank you Jotform support for adding this back up!
- JotForm SupportjonathanAnswered on September 29, 2012 at 07:26 PM
Hi, thank you for your input and sharing a how to.
We indeed have temporary issue yesterday with captcha field not displaying on some forms. And this was fixed already. All is well now.
- azlistingsAnswered on September 29, 2012 at 08:09 PMNew response receivedhi,
Just tried to use it but it's still not working. The Re-Capcha works great! However when using the Capcha it makes the person use it twice. When they have used it the second time it takes them to a blank screen. Also due to testing we have used a majority of our alloted submittions so is it possible to add a few to our free account so we do not run out?
- azlistingsAnswered on September 29, 2012 at 08:10 PMNew response receivedCould you please a feature that allows for testing an actual form without in being deducted from allotted submitting?
- JotForm SupportjonathanAnswered on September 29, 2012 at 08:28 PM
Hi, as mentioned, the captcha issue was resolved already... can you please share to us the form you are having captcha issue? Would be good also if you can create a new related post (please use this link)
As for this..
"However when using the Capcha it makes the person use it twice. When they have used it the second time it takes them to a blank screen."
This will only happen if the "captcha value" was not correctly provided. The user will have a 2nd chance to give it correctly.
"Could you please a feature that allows for testing an actual form without in being deducted from allotted submitting?"
You can actually do a test submission of the form on the email notification part. There is a Test Email button you can click on, and it will send a test notification email of the form submission to your email account. This will not accumulate on your total submission counter.
Hope this help. Please inform us if you have further inquiry.
- studocwhoAnswered on September 30, 2012 at 03:45 AM
Here, is my form URL: http://form.jotform.us/form/22731435375150
I've had to clone the form, to change the captcha to reCaptcha, as my business website is using the real form with the normal captcha for now. Although, I would prefer to use the reCaptcha.
- JotForm SupportRodjitAnswered on September 30, 2012 at 07:42 AM
The form itself is fine, may we know the website URL where you've embedded your form so we can inspect it here? Usually, increasing the height of your iframe (found on the iframe embed code) should help.
P.S. If privacy is a concern, please feel free to open a new thread so we can mark it private. Thank you.