What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    REQUIRED FIELED NOT SHOWING

    Asked by nanciamusic on June 11, 2012 at 02:44 PM

    ON MY FORM THE "IS THIS A PAYING OR NON-PAYING EVENT" FIELD IS SUPPOSE TO BE A REQUIRED FEILD. I HAVE CLICKED THE CORRECT BOTOTN AND SHOW THAT ITS TO BE REQUIRED WHEN FILLING OUT THIS FORM. HOWEVER IT IS NOT SHOWING REQUIRED ON MY WEBSITE. PLEASE ADVISE SO THIS MAY BE CORRECTED. 

    THANK YOU 

    NANCIA MUSIC 

    Page URL:
    http://nanciamusic.com/?page_id=1605

  • Profile Image

    Answered by pinoytech on June 11, 2012 at 02:54 PM

    Hi,

    As I've checked your form in your website I do see the required field in my end. Please take a look here. However, have you tried already deleting your browser cache and cookies? If not, please give a try this should fix the problem.

    If you need further assistance, please don't hesitate to contact us again.

    Thank you!

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    JotForm Support

    Answered by NeilVicente on June 11, 2012 at 03:07 PM

    @nanciamusic

    The form's script is in conflict with your site's other scripts. To solve this problem, re-embed your form using the iFrame method instead.

    To get your form's iframe codes:

    1. Click Setup & Embed tab
    2. Click Embed Form button
    3. Choose iFrame option



    4. Copy the codes provided in the succeeding screen

    This should fix your issue. Let us know if you're still having difficulties.