Why is no one responding to my emails?

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    Asked on February 09, 2017 at 04:27 PM

    This is the 3rd or 4th time I have emailed regarding an issue.

    Re:  our account - boardchair@heartlandalliance.ca

    I have requested this account be cancelled and we are still being charged for the monthly fee.
    The initial request was dated January 9, 2017 and I have sent 2 follow-up emails since with no response.

    Please CANCEL this account immediately and refund my payment of $19.99 USD to the credit card provided.

    Please respond to kim.kirk@heartlandalliance.ca as the above email has been cancelled.


  • Profile Image
    Answered on February 09, 2017 at 05:58 PM

    I have checked your account is Free. My colleage has cancelled your Bronze subscription and refunded the last payment.

    He replied to you on this thread https://www.jotform.com/answers/1050721 on January 30, 2017.