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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is no one responding to my emails?

    Asked by HeartlandAllianceChurch on February 09, 2017 at 04:27 PM

    This is the 3rd or 4th time I have emailed regarding an issue.

    Re:  our account - boardchair@heartlandalliance.ca

    I have requested this account be cancelled and we are still being charged for the monthly fee.
    The initial request was dated January 9, 2017 and I have sent 2 follow-up emails since with no response.

    Please CANCEL this account immediately and refund my payment of $19.99 USD to the credit card provided.

    Please respond to kim.kirk@heartlandalliance.ca as the above email has been cancelled.

     

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    JotForm Support

    Answered by BJoanna on February 09, 2017 at 05:58 PM

    I have checked your account is Free. My colleage has cancelled your Bronze subscription and refunded the last payment.

    He replied to you on this thread https://www.jotform.com/answers/1050721 on January 30, 2017.