What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form Separators Widget line color not updating.

    Asked by momturon on February 09, 2017 at 05:08 PM

    I am attempting to change the line color for the Form Separators Widget line color, and the line color will not update. 

    Page URL:
    http://www.mid-statemta.org/spring-music-festival-application.html

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Ian on February 09, 2017 at 07:30 PM

    I changed the color to #000000 (black) and it changed as expected. Please do press the "Update Widget" button for the changes to take effect

    Here is the link to the cloned form http://support.jotform.com/build/70397271389972

    Hope this helps.

     

  • Profile Image

    Answered by momturon on February 09, 2017 at 10:16 PM

    I could not find the cloned form that you said was made. I actually did press the "Update Widget" button for each Form Separators Widget. I updated each separator, but when I go back to check again - the new hex number has been replaced with the default hex number. No changes would stay, even after pressing the update button. I tried this in Chrome and then in Firefox, with the same results in both browsers. The widget will not update. I appreciate your help with this.

  • Profile Image
    JotForm Support

    Answered by Chriistian on February 10, 2017 at 12:53 AM

    Here's the link to my colleague's cloned form: www.jotform.com/70397271389972 

    I cloned your form and tried to change the color of the Form Separator and I was also unable to update the widget.

    However, after I removed and replaced the Form Separator widget with a new one, I was now able to change the color without any issue. Please also try removing and re-adding the separator widget on your end.

    If the issue persists, please let us know.
    Regards.