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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Why was I charged again if I already cancelled my subscription plan?

    Asked by jim   on February 10, 2017 at 10:13 AM

    I was charged by jot form on 1/10/17 on my credit card.  I previously cancelled my account and should not be getting charged.  please advise.

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    JotForm Support

    Answered by KadeJM on February 10, 2017 at 12:07 PM

    Thanks for letting us know about this problem with being charged again after cancelling.

    I traced your email address above to an account under "tpacompanies" which currently has an Economy Plan associated with it which is the account I believe you are trying to cancel.

     

    I've gone ahead and cancelled the subscription for you and you will not be charged again. I have also reversed this transaction for you which may take a few days before it's returned. 

    Additionally, please note that this has also now downgraded your account to the free plan.