Why was I charged again if I already cancelled my subscription plan?

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    jim  
    Asked on February 10, 2017 at 10:13 AM

    I was charged by jot form on 1/10/17 on my credit card.  I previously cancelled my account and should not be getting charged.  please advise.

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    KadeJM
    Answered on February 10, 2017 at 12:07 PM

    Thanks for letting us know about this problem with being charged again after cancelling.

    I traced your email address above to an account under "tpacompanies" which currently has an Economy Plan associated with it which is the account I believe you are trying to cancel.

     

    I've gone ahead and cancelled the subscription for you and you will not be charged again. I have also reversed this transaction for you which may take a few days before it's returned. 

    Additionally, please note that this has also now downgraded your account to the free plan.