- jimAsked on February 10, 2017 at 10:13 AM
I was charged by jot form on 1/10/17 on my credit card. I previously cancelled my account and should not be getting charged. please advise.
- KadeJMAnswered on February 10, 2017 at 12:07 PM
Thanks for letting us know about this problem with being charged again after cancelling.
I traced your email address above to an account under "tpacompanies" which currently has an Economy Plan associated with it which is the account I believe you are trying to cancel.
I've gone ahead and cancelled the subscription for you and you will not be charged again. I have also reversed this transaction for you which may take a few days before it's returned.
Additionally, please note that this has also now downgraded your account to the free plan.