What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why have not received any answers to my questions?

    Asked by ATAVUSAccounting on February 10, 2017 at 04:20 PM

    I have tried to contact you via this support form and by email to support@jotform.com several times. I have not received any response.



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    JotForm Support

    Answered by david on February 10, 2017 at 05:57 PM

    Your current account was suspended due to a form requesting usernames and passwords.  We do not allow for the collection of usernames or passwords through form for any reason.  I removed those fields from your form and activated your account it should be usable once again.

    As for the email issue, if you wouldn't mind letting us know which form you are working with and what address is not receiving notifications, we will be happy to have a look.