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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal processing time

    Asked by alexmalricsmith on February 12, 2017 at 05:11 AM

    How long do paypal payments take to process from the form as I have had to customers fill their contracts this weekend and not recieved any payment?

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    JotForm Support

    Answered by liyam on February 12, 2017 at 07:36 AM

    Hello alexmalricsmith,

    When a form gets filled up and a submission is made, the user gets redirected to Paypal for him to login to his account, proceed with the payment, and redirected back to your thank you page. Once the payment is made, it is instantly processed and you shall be notified by Paypal that you have received a payment.

    So practically there are two kinds of alerts that you should receive. 1) If you have an email notification set on your form, you will receive this notification. and 2) Paypal shall send an email to you that you have received money.

    Is there a specific submission that you believe you should have already received payment but is still on pending?


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    Answered by alexmalricsmith on February 12, 2017 at 08:45 AM
    Hi ,
    Thanks for the reply
    Yes the more recent wedding contract form filled in by Rebecca Lawton I am
    expecting a payment from
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    JotForm Support

    Answered by liyam on February 12, 2017 at 10:12 AM

    Thanks for the information, alexmalricsmith.

    I checked the submission but it seems that while there is a product selected, this was not something that was processed by Paypal. Did you have this submission simply marked as completed from the Incomplete Payments list? If so, unfortunately, marking it as completed does not make it process Paypal payments.

    When a submission is made, that submission lands in the incomplete payments list while the person is on Paypal page. After a payment gets completed, Paypal sends us a trigger that the payment has been made and this trigger shall automatically mark that specific submission in the incomplete payments list as completed and should be on your submissions grid list right after.

    With this, I recommend that you follow up with your client and ask her to fill up the form again.

    Feel free to get back to us if you have other questions.


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    Answered by alexmalricsmith on February 12, 2017 at 10:45 AM
    Oh I see.
    Thank you for all your help, I have spoken to the client and sent them an
    I understand the process a little better now, you were a big help.