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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Log on problems

    Asked by Rod  on February 12, 2017 at 07:13 PM

    Hi, I'm try to log in to a paypal template and the my password is not being recognised. It has just been renewed so that may be the issue.

    Page URL:

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    Answered by Ian on February 13, 2017 at 12:48 AM

    I see that you are already using the template at https://www.jotform.com/70427112450848

    Is the issue resolved.

    Do you need further assistance?

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    Answered by Wukky on February 13, 2017 at 01:45 AM
    Thanks for your reply. Problem sorted for now.
    I had 2 different accounts
    open apparently. I thought I had signed out of one account to go to the
    other but the first had stayed under.
    While I have your attention, as I do web pages for a few different
    organisations is it possible to have one account that can service all
    clients? I realise that the email addresses may be a problem.
    Thanks for your time.


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    Answered by Ian on February 13, 2017 at 03:28 AM

    I had created a separate thread for this new question. Please follow the new thread at https://www.jotform.com/50737637897877


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    Answered by Wukky on February 14, 2017 at 06:45 PM
    Hi Ian
    Opened new thread to find a form for Canberra Girls Grammar School. Makes no
    sense to me.
    Please explain

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    Answered by Ian on February 14, 2017 at 07:51 PM

    I am sorry, I pasted a wrong link by mistake.

    The correct link to the thread is https://www.jotform.com/answers/1064384

    Sorry for the inconvenience.