Why my form did not redirect to custom thank you page?

  • Profile Image
    cmsatetsu
    Asked on February 13, 2017 at 09:17 AM

    Student that filled out the first part of a two part application. Once this application is submitted they are sent to this page - http://www.etsu.edu/honors/midway_scholars/applications/application.php to complete the rest of the application. 

    The student received the message please wait but was never taken to the page. In the database she hast two submissions for the first part of the application but of course was not given the opportunity to complete the rest of the application.

     

    I tested the application in Chrome and EI with a secure and nonsecure url - all time I was able to get to the second part of the form.

     

    I do not know what browser she was using or the age of her computer or updates to it.

     

    Appreciate any help that you can give.

     

    Sherry

    ETSU

  • Profile Image
    Kevin_G
    Answered on February 13, 2017 at 11:17 AM

    I have checked your embedded form and I was unable to replicate  the issue either, I have checked the web console and did not find any error that may indicate what could be causing the issue. 

    I have also submitted your form with both, the secure and non-secure link, and I was able to submit it without any problem. 

    If the form got stuck on "please wait..." then it was most likely a scripts conflict issue, I can see you are already embedding your form using the iFrame code, which helps to avoid script conflicts, if the problem persists, I would suggest you to re-embed your form without the JavaScript part, so the code should be like this: 

        <iframe

          id="JotFormIFrame"

          onload="window.parent.scrollTo(0,0)"

          allowtransparency="true"

          src="https://form.jotform.com/FormID"

          frameborder="0"

          style="width:100%;

          height:800px;

          border:none;"

          scrolling="yes">

        </iframe>

    If possible, you could also get the browser or device info where the problem was replicated so we can also test in a similar environment in order to replicate the issue.