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    PayPal Pro Integration: Unable to verify API

    Asked by larr85 on February 13, 2017 at 11:48 AM

    tengo problemas, dice que mi api no se puede verificar.



    This is a re-post of a comment on How to Integrate Form with Paypal

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    JotForm Support

    Answered by AIDAN on February 13, 2017 at 12:55 PM

    Hi, thank you for contacting us.

    Please check your API credentials to make sure they are correct, as the error implies that they are incorrect.

    Another thing to check is your PayPal account's status, in case there are limits imposed on it.

    If you need further assistance please let us know. We will be happy to help. Thank you.

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    Answered by larr85 on February 13, 2017 at 12:59 PM

    los datos de API estan correctos ya lo verifique, y mi cuenta de paypal no tiene limites, hace 2 semanas ellos me lo confirmaron con el siguiente mensaje: "Felicidades. Ahora se ha eliminado su límite de retiro. Ya puede retirar fondos de forma ilimitada de su cuenta PayPal."

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    JotForm Support

    Answered by AIDAN on February 13, 2017 at 01:26 PM

    Hi again,

    In light of the information you kindly provided, could it be that the way you are entering the credentials into the PayPal Pro integration is introducing spaces for example?

    You may check for that by using a plain text tool such as notepad, to copy the credentials into it first, then making sure there are no spaces before and after, and then copying from notepad into the integration.

    Also, could you please provide us with your form ID or URL, in case the suggestion above doesn't help? Thank you in advance.

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    Answered by larr85 on February 13, 2017 at 01:31 PM

    tengo todos los datos correctos, ya lo he verificado varias veces. por favor puede revisar mi cuenta, mi usuario es larr85@gmail.com. el nombre del formulario es "principal Enviar Mi Mensaje al Muro de los Lamentos." para mi es de vital importancia que la integración funcione bien lo mas pronto posible, he sido usuario silver de ustedes muchos tiempo y toda iba bien hasta ahora.

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    JotForm Support

    Answered by AIDAN on February 13, 2017 at 02:18 PM

    Hi again,

    I managed to replicate the issue you are facing with the form that you kindly mentioned. I also managed to replicate it on a test form I created.

    I am escalating this so that our second level team would inspect it. You will be notified of any action via this ticket.

    Apologies for the inconvenience, and thank you for your patience and understanding.

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    Answered by rodrigonogueira4 on February 21, 2017 at 02:08 PM

    Hello,

    I'm also having the same problem described by larr85. Do you have an update on it? Unfortunately, I have customers outside US who can only pay with credit card via the PayPal Pro feature.

    Thanks,
    Rodrigo

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    JotForm Support

    Answered by Kiran on February 21, 2017 at 03:00 PM

    Unfortunately, there is no update yet on this issue. Since you are also subscribed to this thread, you'll be also updated once we have any update in this regard. 

    I believe that though the API is not verified and if you have the correct API entered in the payment field, you should be able to get the payments without any issue. I have tested with my Sandbox account which worked fine at my end.

    Hope this information helps! 

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    Answered by rodrigonogueira4 on February 21, 2017 at 03:31 PM

    Thanks for your quick answer. I tried to make a payment even though the credentials could not be verified but I got the following error after submitting the form:

    PCI :: Security error
    Security header is not valid
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    Answered by larr85 on February 21, 2017 at 03:50 PM

    rodrigo de que pais es tu cuanta de paypal, paypal pro solo esta funcionando correctamente en usa, canada e inglaterra. en este momento estoy probando el paypal express, aunque tampoco me ha funcionado!!!

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    Answered by rodrigonogueira4 on February 21, 2017 at 03:55 PM

    Mi cuenta es en Canada. He probado Paypal Express pero no me ha funcionado..

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    Answered by larr85 on February 21, 2017 at 04:05 PM

    Si tu cuenta es de canada no deberias tener problema, con la version pro.