What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    YouTube Widget: Why the video is not updated when previewing the form?

    Asked by Shoplifter on February 13, 2017 at 01:43 PM

    Hello

    I am using the Youtube widget on my form. While I am in the editing page, the video links all look correct. When I click "Publish" and use the link to the form, however, older video links show up. Can you tell me why this would be happening?

    Page URL:
    https://form.jotform.com/70404748526155

  • Profile Image
    JotForm Support

    Answered by Kevin_G on February 13, 2017 at 03:06 PM

    I have checked this on your form and noticed what you're referring to, I cloned your form and noticed the same issue as well; however, on a new form I cannot replicate the problem and I added a new widget to your form and the issue does not seem to be there. 

    You may try removing the widgets and adding them again to your form, this should resolve the current issue, I did it on this cloned form and it works now: https://form.jotform.com/70435569288973 

    If the issue still persists, please let us know.