What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account suspended?

    Asked by Peterson  on February 14, 2017 at 03:14 AM

    Whaat? My account suspended? Heelp please!

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    JotForm Support

    Answered by BJoanna on February 14, 2017 at 05:52 AM

    I have checked and your account ClashRoyaleGemas is autosuspened by our phishing system because of two forms (Clone of Confirmar Pagamento) that you created. Inside of this forms you are asking for user login credentials (password) and that is in violation of JotForm Terms of Use

    Phishing - You agree that Company may terminate your JotForm Service immediately If a form is created or JotForm is found to be used to: Obtain credit cards sensitive information, get social security numbers, show content with child pornography. Or if a form was made to steal user login credentials. All these activities are considered as Phishing and any account along with the guilty forms will be suspended immediately. 

    Considering that you have deleted mentioned forms and that they are located inside of Trash folder, I have Purged them and I have activated your account. 

    Please do not create forms that are violating our terms of use of your account will be suspended again and we will not be able to activate it.

    Let us know if you need further assistance.