What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Version 4: IPN Relay URL is not saved in PayPal tool.

    Asked by Pcleveley on February 14, 2017 at 04:25 AM

    Hi,

     

    I edited a form yesterday with your new interface and when i checked today it had deleted my IPN PayPal notification meaning I didnt get any notification of sales. Can you please check if this is only happening to me or is it a new feature of 4.

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    JotForm Support

    Answered by ashwin_d on February 14, 2017 at 07:09 AM

    Hello Pcleveley,

    I'm sorry for the trouble caused to you.

    It seems you have switched to version 3. Upon checking your form, I found that it does display IPN Relay URL correctly. 

    I did test this issue in one of my own form with version 4 and I am able to replicate the issue you are having. When I save IPN Relay URL in paypal payment tool, it does save the URL. When the form is loaded in editor again, the IPN URL is not saved. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to please use version 3 to save IPN URL.

    Thank you!

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    JotForm Developer

    Answered by omur on February 15, 2017 at 08:15 AM

    Hello Pcleveley,

    Thank you for taking the time to write us.

    There was indeed a bug with the new version of our builder.

    We've fixed the issue.

    If you run into further problems, please let us know.

    Thank you