What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why emails go to my junk email when my work email is used?

    Asked by trevorspags on February 14, 2017 at 11:43 AM

    Hello, I am just wondering why emails go to my junk email when I fill out the form with my work email and when I do it on my personal email it doesn't. 

    I would like to see why the autoresponder emails are going to junk mail?


    In the link attached, it's the button "Ask an Expert" form.

    Page URL:

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    JotForm Support

    Answered by Kiran on February 14, 2017 at 01:51 PM

    The recipient email server might be restricting the emails from JotForm. Please mark the email received in the junk folder as Not Spam so that the further emails will be landing in the inbox directly.

    Also, please check the following guide that can help you with troubleshooting email delivery issues.


    Hope this information helps! Please get back to us if the issue still persists. We will be happy to help.