- eucsAsked on June 13, 2012 at 08:30 AM
Forms submitted are working apart from when the submitter adds an attachment; for some reason the email notification we get is giving no indication that there was an attachment.
Only if I log in to the jotform website do I discover there was a file attached.
Any ideas what's wrong?
- JotForm SupportGoldoAnswered on June 13, 2012 at 08:48 AM
I have checked your notification setup and found out that the tag for the upload field is missing. To solve the issue, simply remove the current notification and re-create it. It should automatically add all the fields present on the form.
- eucsAnswered on June 13, 2012 at 11:50 AM
Ah yes - I forgot to update the fields in my notifications to include one for attachments. All sorted now - thank you for your help!
- pinoytechAnswered on June 13, 2012 at 11:53 AM
In behalf of my colleague, you're welcome.
If you need further assistance, please don't hesitate to contact us again anytime.