Attachmet details not in e-mail

  • Profile Image
    eucs
    Asked on June 13, 2012 at 08:30 AM

    Hello,

    Forms submitted are working apart from when the submitter adds an attachment; for some reason the email notification we get is giving no indication that there was an attachment.

    Only if I log in to the jotform website do I discover there was a file attached.

    Any ideas what's wrong?

    Cheers.

  • Profile Image
    Goldo
    Answered on June 13, 2012 at 08:48 AM

    I have checked your notification setup and found out that the tag for the upload field is missing. To solve the issue, simply remove the current notification and re-create it. It should automatically add all the fields present on the form.

  • Profile Image
    eucs
    Answered on June 13, 2012 at 11:50 AM

    Ah yes - I forgot to update the fields in my notifications to include one for attachments.  All sorted now - thank you for your help!

  • Profile Image
    pinoytech
    Answered on June 13, 2012 at 11:53 AM

    In behalf of my colleague, you're welcome.

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!