What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Attachmet details not in e-mail

    Asked by eucs on June 13, 2012 at 08:30 AM

    Hello,

    Forms submitted are working apart from when the submitter adds an attachment; for some reason the email notification we get is giving no indication that there was an attachment.

    Only if I log in to the jotform website do I discover there was a file attached.

    Any ideas what's wrong?

    Cheers.

    Page URL:
    http://www.eucs.com/contact.html

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    JotForm Support

    Answered by Goldo on June 13, 2012 at 08:48 AM

    I have checked your notification setup and found out that the tag for the upload field is missing. To solve the issue, simply remove the current notification and re-create it. It should automatically add all the fields present on the form.

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    Answered by eucs on June 13, 2012 at 11:50 AM

    Ah yes - I forgot to update the fields in my notifications to include one for attachments.  All sorted now - thank you for your help!

  • Profile Image

    Answered by pinoytech on June 13, 2012 at 11:53 AM

    In behalf of my colleague, you're welcome.

    If you need further assistance, please don't hesitate to contact us again anytime.

    Thank you!