What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can we request that form data be completely deleted from your servers after we retrieve it?

    Asked by Madison Garris on February 14, 2017 at 03:21 PM

    What data security standards do you follow?

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    JotForm Support

    Answered by Chriistian on February 14, 2017 at 05:52 PM

    Hi there,

    If you want your data to be completely secure, you can try our encryption feature. This will prevent anybody from viewing the submission data unless he/she has the key to decrypt the data. Please see Encrypted Forms and How to Use Them.

    We also have Auto Delete Submissions which automatically deletes submission data from our database as soon as they hit our database servers. But it is recommended only when you have your form integrated with Google Spreadsheet or other similar integrations that keep your submissions into a record as soon as they are received.

    If you need more information, just let us know.